Frequently Asked Questions
13. Complaints, comments and feedback
How do I complain, comment or give feedback to the UTIAC?
If you have used the facilities and services of the Upper UTIAC you can make a complaint or comment or give us feedback. You can telephone our Customer Enquiry Unit on 0845 600 0877, email our correspondence team at Customer Services (see below) or write to the manager of the office with whom you had contact.
- Email: Customer Services
If you prefer to write a letter this should be sent to:
Upper Tribunal (Immigration and Asylum Chamber)Arnhem Support Centre
PO Box 6987
Leicester
LE1 6ZX
If you feel that there are other choices which we could offer to you, then please let us know.
More details of our complaint and feedback process can be found in the Positive Way Forward leaflet.
I have a complaint about the UTIAC how long will it take you to reply to me?
We aim to reply to any complaint within 10 business days (Business days are Monday – Friday, UK holidays do not count as business days).
My complaint is about a judge or Tribunal Member. How do I make that?
If you wish to complain about a Judge or tribunal member you should contact the relevant Tribunal office. Further guidance for complaints concerning Judicial Office holders can be found on the Judicial Complaints website.
